Refund and Returns Policy

Overview

Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, the service or product must be unused and in the same condition in which it was delivered, in accordance with the agreed terms at the time of purchase.

The following items are non-returnable:

• Gift cards
• Downloadable or digital software products
• Customized services or personal care–related items

Proof of purchase is required to complete any return request.

Partial Refunds

• Services that have been partially delivered
• Products or services damaged due to misuse
• Return requests submitted after 30 days

Refund Process

Once your return request is reviewed, you will be notified via email regarding the approval or rejection of your refund.

If approved, the refund will be processed automatically to the original payment method within a number of business days, depending on your provider.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account first. Then contact your card issuer or bank, as processing times may vary.

If the issue persists, please contact us directly at info@novlla.com.

Sale Items

Services or products purchased under promotions or discounts are non-refundable.

Exchanges

We only replace items or services if they are proven to be defective due to our error. Please contact us via email to review your case.

Gifts

If a product or service was purchased as a gift, refund handling will depend on the original payment method and order status.

Need Help?

For any questions related to refunds or returns, please contact us at info@novlla.com.